Question & Answer
Question & Answer
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How to make a direct online reservation?
Making a direct online reservation is simple! Visit our website, select your desired property, choose your dates, and complete the secure booking form. You’ll receive a confirmation email with all the details of your reservation. If you need assistance, our team is available to help via phone or email.
What are the benefits of early booking?
Early booking ensures you secure your preferred dates and property, especially during peak seasons. You may also benefit from exclusive early bird discounts and special offers. Plus, it gives you peace of mind knowing your stay is confirmed well in advance.
How do I cancel my booking?
To cancel your booking, log in to your account on our website or contact our customer service team. Please review our cancellation policy for any applicable fees or refund eligibility. We aim to make the process as smooth as possible for your convenience.
Will my credit card be charged prior to my arrival?
Yes, your credit card will be charged at the time of booking to confirm your reservation. This ensures your property is secured for your stay. Rest assured, all transactions are processed securely.
Can I check in early or late?
Early or late check-in requests are subject to availability. Please contact us in advance to arrange this, and we’ll do our best to accommodate your needs. Additional charges may apply for early check-in or late check-out.
What is included in the rental rate and taxes?
Our rental rates include the cost of your stay in our luxury apartments, along with standard amenities. Taxes and any additional fees (e.g., cleaning or service charges) will be clearly outlined during the booking process.